Frequently Asked Questions (From iShopUSA):
How does iShopUSA work?
Does iShopUSA ship anywhere in the world?
I didn't receive an email confirming the receipt of my order. What should I do?
How long will it take for me to get my items shipped to me?
How much are the shipping costs?
Do I have to pay in U.S. Dollars?
Are there any hidden fees?
What forms of payment does iShopUSA accept?
What if I want to return, cancel, or change my order?
What if an item is not available for immediate delivery?
Can I trust you with my Credit Card information?
How does iShopUSA work?
Just follow the checkout instructions on our Integrated Partner Shop’s website (you will be redirected to our website, and the contents of your shopping cart will be transferred to the cart on our site) or copy and paste your items into our exclusive order form. Then proceed through the checkout process until your order is placed.
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Does iShopUSA ship anywhere in the world?
Yes, iShopUSA ships to any location in the world that our shipping providers will service. Please keep in mind the items in the shipment must not be prohibited by embargo or national or international restrictions.
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I didn't receive an email confirming the receipt of my order. What should I do?
If you did not receive an email confirming receipt of your order (or any other emails you should have received from us), it is most likely because you entered your email address incorrectly or the email ended up in your spam/junk/bulk email folder. Please verify that you have entered your email correctly. If you have entered your email correctly, please make sure that our emails don't land in your spam/junk/bulk email folder. Please click here for instructions on how to do this.
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How long will it take for me to get my items shipped to me?
Shipments will get to you as soon as possible. Our transit times vary from country to country. You may expect to receive your order in 4 to 20 business days (2 to 10 business from the retailers to us, and an additional 2 to 10 business days from our warehouse to you).
If you select APO or FPO as shipping country, you may expect to receive your order in 9 to 25 business days (2 to 10 business from the retailers to us, and an additional 7 to 15 business days from our warehouse to you).
Priority Shipping
You may expect to receive your package within 4 to 10 business days.
If you select APO or FPO as shipping country: 9 to 15 business days.
If your order contains backordered items (items that are not in stock), it may take additional time to deliver your goods.
Standard Shipping
You may expect to receive your package in 10 to 20 business days.
If you select APO or FPO as shipping country: 15 to 25 business days.
If your order contains backordered items (items that are not in stock), it may take additional time to deliver your goods.
Please be advised that the delivery time frames above are estimates only. We do not and cannot guarantee any delivery time frames due to possible customs clearance delays and other unforeseen conditions we cannot be held responsible for. If you need your order by a certain date, please use the comments field on the last checkout page to let us know.
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How much are the shipping costs?
Our shipping and handling fees are not separate. They are combined on your order and are automatically calculated by our system and depend on the total amount we spend on your behalf, how many items are in your order, which store you are ordering from, and the shipping country. So the best way to find out how much your order is going to cost is to actually put the order through our calculator (Link/Button "Calculate Shipping" on the "Shopping Cart" page).
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Do I have to pay in U.S. Dollars?
Yes. iShopUSA accepts international credit cards, Paypal, and wire transfers to complete the order processes. At the time of checkout iShopUSA displays both currencies at the time of checkout, the local currency and its USD equivalent. You will be charged in USD. However, your statement will reflect your local currency.
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Are there any hidden fees?
No. Plain and simple! All fees will be disclosed when you checkout. Taxes and Duties (Landed Cost) will be disclosed to you prior to you checking out. You can choose to let us pay the landed fees for you or you can pay when your items arrive.
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What forms of payment does iShopUSA accept?
We accept payments via credit card (Visa, MasterCard,
Discover, Diners Club, JCB, Visa/Electron), PayPal and even bank wire transfers.
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What if I want to return, cancel, or change my order?
Please see our Return Policy page.
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What if an item is not available for immediate delivery?
In our effort to make your shopping experience easy, comfortable and most importantly worry-free we will advise you as quickly as humanly possible that your item is not available.
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Can I trust you with my Credit Card information?
iShopUSA is strongly committed to your safe shopping experience. Usage of the latest encryption technology available allows us to boast total security for you.
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